y’all. I’m stoked. like, seriously. I cannot thank the reps at Medica enough for actually helping me out with my insurance disaster.
so if you recall, last Tuesday, I made a post about the battle I was having in getting my insurance going. well, a rep from Medica saw my post, and call me the following Friday. he left a voicemail saying how unfortunate my situation was and how he could help out.
of course, I was hesitant — 1] I never have this good of luck, and/or 2] this is going to be a scam. Spoiler alert: it wasn’t a scam! I researched the number he left, the number he called from, and the story he told about finding my blog and why he was reaching out.
I learned the Medica is trying to really get on the ball about providing good customer service — so much so, they are reaching out to persons in social media rather than waiting for the customer to reach out to them. and my situation is a happy result of that.
long story shirt, my rep Jerid (who has a cool spelling of his name, btw), explained a little of what happened and a lot of what the solution would be. and I would like to point out that he never tried to blame MNSure. I personally have no idea who was at fault (may have even been me at some point, for all I’ve been able to make sense of the situation), I just wanted the problem solved. and Medica did that.
he coordinated with MNSure, found my application, and manually passed it through some hoops. when we re-discussed my getting prescriptions, he even said he would email a copy of my insurance card so I can relay the information to my pharmacies.
when I woke up yesterday morning, MY INSURANCE CARD INFORMATION WAS IN MY EMAIL. omg, y’all, I was ecstatic!! I immediately called the pharm and got them to get my ‘scripts ready. I will be properly medicated soon!! 😀
so a very honest thanks to Jerid and his team from Medica and to whatever officials have really started pushing the offering of good, quality customer service. I can’t thank y’all enough for ending what was turning into a nightmare!
omg y’all, I get to pick up my ‘scripts tomorrow! thank jeebus, because I was having to cut and/or space them out just to keep some in my system, since I had no idea when I could refill them.