a non-sarcastic “THANKS!” to Medica :D

y’all.  I’m stoked.  like, seriously.  I cannot thank the reps at Medica enough for actually helping me out with my insurance disaster.

so if you recall, last Tuesday, I made a post about the battle I was having in getting my insurance going.  well, a rep from Medica saw my post, and call me the following Friday.  he left a voicemail saying how unfortunate my situation was and how he could help out.

of course, I was hesitant — 1] I never have this good of luck, and/or 2] this is going to be a scam.  Spoiler alert: it wasn’t a scam!  I researched the number he left, the number he called from, and the story he told about finding my blog and why he was reaching out.

I learned the Medica is trying to really get on the ball about providing good customer service — so much so, they are reaching out to persons in social media rather than waiting for the customer to reach out to them.  and my situation is a happy result of that.

long story shirt, my rep Jerid (who has a cool spelling of his name, btw), explained a little of what happened and a lot of what the solution would be.  and I would like to point out that he never tried to blame MNSure.  I personally have no idea who was at fault (may have even been me at some point, for all I’ve been able to make sense of the situation), I just wanted the problem solved.  and Medica did that.

he coordinated with MNSure, found my application, and manually passed it through some hoops.  when we re-discussed my getting prescriptions, he even said he would email a copy of my insurance card so I can relay the information to my pharmacies.

when I woke up yesterday morning, MY INSURANCE CARD INFORMATION WAS IN MY EMAIL.  omg, y’all, I was ecstatic!!  I immediately called the pharm and got them to get my ‘scripts ready.  I will be properly medicated soon!! 😀

so a very honest thanks to Jerid and his team from Medica and to whatever officials have really started pushing the offering of good, quality customer service.  I  can’t thank y’all enough for ending what was turning into a nightmare!

 

P.S.
omg y’all, I get to pick up my ‘scripts tomorrow!  thank jeebus, because I was having to cut and/or space them out just to keep some in my system, since I had no idea when I could refill them.